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Terms of Service

TERMS OF SERVICE

Welcome to the Bubble N Squeak website. By accessing or using our website or services, you agree to the following Terms of Service. Please read them carefully before making a booking or using our site.

1. ABOUT US

Bubble N Squeak is a car valeting and detailing business providing a range of vehicle cleaning services.

2. USE OF OUR WEBSITE

By using our website, you agree to:
  • Use it only for lawful purposes
  • Not attempt to access or interfere with our systems or data
  • Not copy, reproduce, or reuse any content without our permission
  • We reserve the right to modify or withdraw the website at any time without notice.

3. BOOKINGS

  • Bookings can be made online, by phone, or in person.
  • All appointments are subject to availability.
  • You agree to provide accurate information when making a booking.
  • Prices quoted at the time of booking may vary based on the condition of your vehicle.

4. PAYMENTS

  • Payment is due upon completion of the service unless agreed otherwise.
  • We accept [insert accepted payment methods, e.g., cash, card, bank transfer].
  • In some cases, a deposit may be required to secure your booking.

5. MOBILE DETAILING SUBSCRIPTION POLICY REFUND, RESCHEDULING & SUBSCRIPTION TERMS

  • We're committed to making your car look its best on a regular schedule with convenience and flexibility.
  • Our mobile detailing subscription packages are designed to maintain your vehicles cleanliness without the hassle - but we understand life happens.
  • Please read our policy carefully before subscribing.

6. SUBSCRIPTION OVERVIEW

  • Our packages operate on a subscription model.
  • 4-6 Week maintenance package: Recurring every 4-6 weeks.
  • All services are delivered on-site (mobile) at your home or workplace within our service area.

7. SUBSCRIPTION PAYMENT & REFUND POLICY

  • Billing
  • Subscriptions are billed (monthly)
  • You may cancel at any time with advance notice, according to the terms outlined in our terms of service.
  • Cancellation terms
  • Monthly plans: Cancel anytime with at least 7 days notice before your next billing date to avoid future charges. No refunds for the current billing cycle.
  • Annual Plans: Cancel anytime. Refunds will be pro-rated based on used services, minus £50 early cancellation fee & 2 months of Annual Payment will be kept
  • Missed Appointments
  • Missed appointments due to customer no-shows or inaccessible vehicles may be considered used and not rescheduled or refunded.

8. PAUSING YOUR SUBSCRIPTION

You may pause your subscription once per year for up to 2 months (e.g., for travel or seasonal vehicle use). Notify us in writing at least 7 days before your next appointment.

9. RESCHEDULING POLICY (ADVANCE NOTICE)

  • Appointments can be rescheduled with at least 24 hours notice (for 4-6 week clients) or 48 hours notice (for annual subscribers) without any fee.
  • Reschedule via text, phone or email. Information can be found below, under the How to Cancel or Reschedule section below.

10. LATE RESCHEDULES OR NO-SHOWS

  • Under 24 hours notice (or no-show): A £25 fee will be applied to your next billing cycle.
  • Two or more last-minute reschedules may result in temporary suspension or loss of priority

11. WEATHER DELAYS

  • We may reschedule in case of bad weather or unsafe working conditions. There's no penalty or fee we'll reach out promptly to arrange a new time.

12. SERVICE TERMS

  • We take every care to deliver a professional and high-quality service.
  • The vehicle must be in a suitable condition for cleaning (e.g., free of excessive personal belongings or hazardous waste).
  • We reserve the right to refuse service if the vehicle is deemed unsafe or unsanitary.
  • Additional charges may apply for heavily soiled vehicles or pet hair removal.

13. CUSTOMER RESPONSIBILITIES

  • Ensure access to the vehicle at the time of service.
  • Inform us of any known issues or damage prior to the service.
  • Remove all valuables from the vehicle we are not responsible for lost items.

14. LIABILITY

  • We are insured and take care when working on your vehicle.

We are not liable for:

  • Pre-existing damage
  • Loss or damage caused by incorrect information provided by the customer
  • Delays due to weather or other factors beyond our control
Any damage alleged to be caused by our service must be reported within 24 hours.

15. INTELLECTUAL PROPERTY

All content on this website (text, graphics, logos, etc.) is the property of Bubble N Squeak or licensed to us. You may not use, reproduce, or distribute any content without written consent.

16. PRIVACY

Please refer to our [Privacy Policy] for details on how we collect and use your personal data.

17. CHANGES TO TERMS

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date.

18. GOVERNING LAW

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

19. HOW TO CANCEL OR RESCHEDULE

Contact us directly:

20. IMPORTANT NOTES

  • Mobile detailing requires driveway or legal parking access at the time of service. Lack of access may result in cancellation fees.
  • If you move outside service area, we can cancel your subscription with no penalty.
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